Returns & Exchanges
The Nationalmuseum Shop offers a 30-day return policy for all items in original condition, ensuring your satisfaction with our curated art and design collection. Please note that special edition prints and opened multimedia items are excluded from standard returns.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Carefully pack the items in their original packaging, ensuring that all tags and labels remain attached to prevent damage during transit.
Ship the Parcel
Affix the provided return shipping label to your package and drop it off at your nearest authorized postal service point.
Refund Processing
Once our warehouse team has inspected the returned goods, your refund will be processed to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing