Frequently Asked Questions
Everything you need to know about shopping with Nationalmuseum Shop.
What are your shipping rates and delivery times?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do you ensure fragile items are protected during transit?
We take great care in packaging our delicate items, including ceramics and glassware, using high-quality protective materials and reinforced boxes to ensure they arrive in perfect condition.
What is your return policy?
You can return any unused item in its original packaging within 30 days of receipt. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products officially licensed or authentic reproductions?
Yes, every item in our shop is either an officially licensed reproduction or a curated piece inspired by our collections, ensuring the highest standards of quality and historical accuracy.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.